In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Its my first and last time using this site. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Announcements have been made but, a plan of action has not been put into play quite yet. This will now be our default option in Canada and in the US. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. If you sell on Stubhub they will waive the sellers fee. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Never use stubhub again. Terrible Service! The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Any good news for refund for us regrading clear actionable step to get Coachella refund? We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. Keep asking to speak to someone higher! You will receive an email with instructions on how to receive your refund. Danielle is the author of this solution article. Required fields are marked *. That's not their fault, that's your fault. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. I wish I found this website earlier. THE ATTORNEY GENERAL SAYS ANYONE AFFE. Should have checked this site first. Use of this website signifies your agreement to our. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. However you may visit Settings to provide a controlled consent. my bank says 10+ days to get a decision if they will return my money. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. The buyer gets refunded fine, but why I am being charged their refund? I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. Worst Customer Service Ever. $868.64 is a lot of money especially now to just throw away. Very disappointed. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. They said outta luck. Select the ticket group you'd like to sell. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. So I would like a refund for the pass that was never sent to me. So is Amazon, but they can cancel orders and issue refunds. She said to late sorry. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Obviously the concert was canceled and I would like my money refunded. Do not buy tix here! In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. Read more about our event cancelation policy. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. Tap Tickets in the navigation bar at the bottom. Terrible customer service. This site is horrible. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. On or about May 3, 2021, Defendant announced that it would provide Eligible But you money hungry corporates line your pockets and just go on like we owed that money to you. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. All rights reserved. Hour on Chat and another hour on phone. Massachusetts has clear rules on returns and refunds. If you call Stubhub they insult you and treat you like crap. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Stub hub has failed its customers once again with a terrible return policy. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. I will never use StubHub again. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I just bought a parking pass for an event. The 3 tickets totaled close to $600. and did I get a refund?!? Horrible company. I will never use this site again and highly advocate not using it to anyone due to this. if you have any questions please feel free to contact me. I would like a refund!!! StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. I purchased tickets to the Olympic gymnastics trials in January 2020. never use them again. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. They said there was nothing else that they could do. It does not store any personal data. As a marketplace, we act as an intermediary for buyers and sellers. Bought tickets, they had an issue with the address during shipping and returned my tickets. I notified a chat type person immediately to tell her I made a mistake. Also disputing a charge that you made is fraud. After another hold the rep told me the manager said the same thing. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I was not able to enter the concert . Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. He reportedly paid $120 per ticket. When I got to the venue my tickets were no longer accessible. StubHub is a ticket resale and exchange service. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. to see the game on TV? I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. I too spent money on cancelled events. But by the end of March, refunds were suddenly gone. I agree I do not like their return policy. They explained to us the person who registered the wristband could show up to the event and claim they lost it. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. We're not refunding money at this point,'" Cormier said. Certainly they can see that my ticket barcode was not scanned somehow. So now the tickets will not arrive in time for my event. Up the food chain with a supervisor, still nothing. Never got my refund from grizzmas July 31st 2021. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. We appreciate your patience. This settlement ensures that consumers will receive the refunds that they are entitled to.. "If you have tickets to a show that is postponed, you will be able to select your refund . Stubhub is such a ripoff. How Can I Request a Refund for a StubHub Ticket? I simply do not understand how this can happen. View Vivid Seats Refund Policy. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. I called them within minutes to change the seats and they basically said I'm stuck with those seats. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . On Feb. 26, StubHub's general counsel was hailing the company's . However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Our policy change may have come as a surprise to people. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. The tickets are wrong ones worth $148 each!! Is Beyonces Tour Another Dynamic Ticket Price Mess? Want to pick up my tickets from a UPS store. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I lost my tickets. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Read the full policy. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Also, awfully bold of them to assume I would want to purchase through them again. StubHub has already been targeted by a $5 million lawsuit over the change. No where did it say there is 15% charge. "I finally got a supervisor on the line and he said 'No. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Outside of the US and Canada, fans are defaulted to a refund. The event has been passed, and no new date has been posted. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. StubHub is taking a lot heat over the policy. A lot of tickets sold on stubhub are individual people. What does "100% guaranteed" mean these days? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I ordered the tickets less than an hour ago. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. When you mess up, that's your problem not stubhubs and not the original sellers. Furthermore, If you have any questions, please do not hesitate to contact us. I'm out $282 because stubHub won't stand refund. If any of these tragic events occur, you will be eligible for a refund. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! The refund will typically process within 5 to 8 business days. Spent $314 for daughter and friend to see Harry Styles. We are changing the way you register and sign-in to the StubHub Community. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. 3. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. You also have the option to opt-out of these cookies. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. I purchased a ticket in February for a concert for over $800. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. . No. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. follow the steps below. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? the Stubhub policy is to only give refunds if an event is cancelled. At the event, tickets were discovered to be invalid. Bought tickets for James Taylor and Bonnie Raitt. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I don't want a damn coupon, I want my money back! It also noted that its ability to open discussions with Viagogo has been a part of the decision. I don't even have an account, never purchased tickets but some thief stole my card info. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I called ticket master and all the floor seats were sold out!!