", "This is a great question. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I will receive an email with the related information any time there is a major headline about the healthcare industry. At the end of the day, many role titles are fluid. ", "Outside of my career, my priorities in life are my family and being outdoors. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. However, it can inhibit my ability to grow. It sounds as though you are highly organized and methodical in your work. A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Most interviewers will interpret a cliche response like that as dodging the question. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Answer dates might appear two to three weeks before they were published. leader vs. follower). Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. My documentation is strong, as well. There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. Upon first taking the call, the patient was name calling and yelling. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. I get along well with others and work well as a team.". Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. We do not have advertisements on our pages but we do try to make money through paid-memberships. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. It seems you would be a wonderful teammate to have around. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Good example! "Whether I am doing an independent project or working in a team environment, I always give my best. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. 1 / 41. "I have experience in ordering medical supplies and maintaining inventory. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Since I have two high school girls who are involved in music. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. What health systems can learn from Kaiser Permanente: An interview with I took these methods and incorporated them into our setting. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. I'd be curious to hear if your department had any needs in this area. We do this by creating interview questions that we think you might be asked. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Discuss the ways that you would build strong and healthy relationships if hired. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. This process helped make our project a success in the end. If I promise any follow-up to my students, I do so in a timely manner. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. This is a very good example of your problem resolution skills. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? . Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I love working as part of a team and my colleagues take well to my personality. I indulge in the things that make me happy on my time off. Second, I want to be the best at what I do. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Definition. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Kaiser Permanente interview Flashcards | Quizlet Just like when I fill, I make sure the bottles are organized and in their place.". I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. It sounds like you have the experience the interviewer would be looking for. Healthcare is not a place for gimmicks because health is precious and irreplaceable. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. But her prescription was on troubleshoot, and no one order it. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. I understand and agree that Kaiser Permanente may verify any and all information that I provide. Early in my career, I probably worried too much about the fear of failure with my patients. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. "I believe I could improve on some technical skills including Excel and Word. Application Timeline | Kaiser Permanente Bernard J. Tyson School of Are you the creative member able to think outside the box or more of a logical analyst able to keep the team on task? Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? Have a question or concern? Kaiser Permanente Interview Questions & Answers | Indeed.com ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". I also learn a different kind of articles and submit my test to renew my certificate. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Excellent! Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. Maybe you can see opportunity when others can only focus on the issue. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The New hires were appreciative of learning one on one. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. This sounds like a very collaborative workplace. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". These are exactly the steps that an interviewer would be looking for. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. "In my current role there is a lot of staff turnover when it comes to our management team. ", "My position at Kaiser is a Radiology Physician Assistant. By consistently rejuvenating in this way, I can give even more energy when I am at work. Working in a very stressful and draining job, I also ensure that I take time to refresh and reset myself during long days on the job. I'm happy to answer any questions you have. I'm a good listener, and my coworkers and patients like that about me. ", "The people on the frontlines of a business are vital to the success of any organization. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Learn more here. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. It sounds like you have a very full personal life, with a fantastic work/life balance. I also receive emails from different pharmacy pages with interesting articles.". We are all human with our weaknesses, so don't be afraid to share yours! ", "Yes, I handle all of these administrative tasks in my current role. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. I was nervous that I was not using the proper equipment during high-exposure risk procedures. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. When have you had to adapt to change in the workplace? Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. As well, I am an active participant in my local rotary club. Dental benefits. Dates shown above are approximate. - I'm a recent graduate of San Jose state. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I strive for perfection too often, which causes unnecessary stress for myself. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. Text Message Reminder Program Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. My ideal environment is organized, collaborative, positive, energetic, and encouraging. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. It sounds as though you have exceptional patient service skills! I really like this answer! At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. 91% said yes. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. I continue to work on this on a daily basis. Kaiser Permanente takes great pride in having a very positive and nurturing environment. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. For 180 days, my employees were rewarded for coming to work 10 minutes early. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. It has kaiser questions . "A bit about me - I love to travel, read, and conduct research. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. Browse questions (57) Ask a question. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. By initiating an open conversation with this person, we were able to uncover his need. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. You are showing the interviewer that you are highly capable in either situation. This approach has greatly reduced in-house issues related to communication. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. Kaiser Hiring Process: Job Application, Interviews, and Employment If possible, pick a weakness that is not a core skill for the position you are interviewing for. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Reiterate to your interviewer that you are aware of the stressors that come with this role. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. ", "As a certified pharmacy tech, I have to continue learning. We told her we were going to order it and it was supposed to be there that day. Truth is always key, so I will be honest and clear when communicating the news. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. I make sure the on hands are right for the computer to order what's on auto order. At Kaiser Permanente, integrity is held in the highest regard. Kaiser has over 300,000 employees with a large diverse workforce. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. Why Do You Think You Are A Good Fit For This Company? I make sure to practice empathy. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. I also check what's low and order specialty if it's a fast mover. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Strong communication skills are required to be an active leader. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. "I dislike working in a negative, low morale environment that is plagued with office politics. I take the time to listen and reflect back to ensure that I am providing the best care possible. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Behavioral 3. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Every person I care for has a story. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I also keep myself open to my colleagues so that they can know and understand me better as well. Maybe you are a pen and paper person. I have been responsible for maintaining supplies on the general surgery ward for five years. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. "I am a highly detailed person, and I thrive on having a high level of organization in my day. I know what I want to be done and how I want it done, so it's often easier to do it myself. You've chosen a powerful example that can help make you a more memorable candidate. I discussed with hospital credentialing and became the first PA proctor in our Heath system. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Kaiser Permanente is 100% focused on the service that they provide to their patients. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. Very good answer! My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.".