Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Two moths ago, a parcel comes back. The law spells out how to challenge billing errors. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. E bay in many cases are making more profit than the sellers. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. There are two occasions in the tracking updates that says it was rerouted due to processing error. Report the buyer. Sunday Mystery Wall is back! $15 each. - Facebook It also looks like the original label is a printed label, cut out and then taped on. Attached is a picture of a side buckle and the package with address label. Is it not possible to take pics of item A and still send B? If you have any problems paying for your items, we . I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. Well tonight I received the above email. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. I'll go over how it happened, what I did to fix it, and how you can. Defective Item return that is not defective HELP Funny thing he could never tell me what he claims he got or send me pictures. The item could have gotten mixed up during a customs check? However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Only first-class mail can be certified. 09-10-2020 Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Did you include the reference number on the label? You would want your copy to be short and engaging, informative but not stiff. Contact the buyer directly to try to resolve the issue Send a replacement item: If the buyer would rather have the item than a refund, use the "Send a message" option to offer them a replacement. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Returns, missing items, and refunds for buyers | eBay Say that the GSP mixed up the package, and sent somebody else's package to your buyer. The other thing that is suspect is their account was created the day they ordered the item. That's why I thought maybe they mislabeled. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Learn the fundamental steps for running an eBay business. Here are some of the most common ways eBay sellers are scammed. The scammers will also ask for your PayPal email address. Answer (1 of 4): Hi. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Buyer claims I sent wrong item : r/Mercari - reddit.com eBay is very aware that scams occur on the website. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. PayPal Seller Protection exists to help sellers trade confidently on eBay. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Add any photos you have of the wrong package. Choose "have us call you", that's the best option these days. All rights reserved. Buyer wants to return, says i sent wrong item : r/Ebay Welcome to the Selling board! People are getting desperate, violent and all kinds of other things lately. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Then find one of the facebook groups for sharing scammy ebay users and share his username. What would you do? I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Paid a tailor 4.50 repaired it and sent back with DPD signed for. USPS. Theres no possible way I sent the wrong item so hes trying to scam me. Can Usps Tracking Be WrongPost Office have such a horrible . The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. A Seller's Guide to Common Poshmark Scams and What to Do! - OneShop So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. It seems I have no time to inquire. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. 05:05 PM. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. I swear. Tune into our last eBay for Business podcast episode of 2022! CHAPTER XIII. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? Copy and save both forms before submitting them. What can I do in this situation to avoid loosing $900 and the item as well? Select Order Not as Described. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. Both early political pieces. Person buys 2 things. Buyer gave wrong address, and expects refund, who - The eBay Community If he ghosts you, you scared off a scammer. Learn how your comment data is processed. Some are targeted at buyers, others at sellers. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) What if the buyer is not trying to rip you off but simply made a mistake? Ebay We Can T Process Your PaymentPlease select a different payment A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Buyer pretended the item/ring was not as listed. But at least it was worth somewhat close to what the item I sent them was worth. In this case, the purchase may be completed without flaw. Buyer said I sent wrong item when I sent right one - and got money back Along with photographing everything, try to record any identifying details about the item. How do they sell my exclusive manufactured trademarked product for lees than I do?? You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. I have had my hosting company check everything their end and they say all is correct and working ok. There is undisclosed damage to the item. Or just take back the item. Cookie Notice Does it look like your packaging, apart from the labels and the stickers? Thanks for the reply. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. 09-10-2020 For approved returns, Mercari provides a free shipping label to the Buyer. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. 26-05-2020 Hey Im kind of new to mercari and Im really nervous. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Then maybe they won't send it back and you won't have to refund. I asked for a picture from the buyer and it was some plastic item. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de I can't really remember what specific package I mailed it in. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Glad you at least eventually prevailed. Am I supposed to follow up with Royal Mail or it is now his responsibility? Go to your post office with your Tracking Number and buyer's email and pictures and make an inquiry as to what could possibly have happened prior to the package being delivered and what is your recourse. They offer some sort of limited-time discount in order to create a sense of urgency. Ebay claimed that the item was in "different condition". 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Yup pretty much. They can claim the item was not received, claim a refund and make off with the expensive item. e-bay couldnt give two hoots for sellers as long as they are making money. If the shipped item was sold for under $750, delivery notification is adequate proof. This was shipped by Global Shipping Program. 26-05-2020 His failure to reply to me or send pictures until after Case was decided on his favor was strange. Press question mark to learn the rest of the keyboard shortcuts. Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Go to ic3.gov and fill out the internet crime form. Once they have the code, they disappear and make off with your gift card balance. Listen to this weeks podcast to hear sourcing methods from a seller! eBays security systems can only protect buyers and sellers when transactions occur directly on the website. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I'm not sure if Canada Post would put those on there?? This is the message:Just wanted to say that the item I received was not this one. I think most first-time eBay buyers create their account the same day they place their first order. I'll have to ask her what she sees different because I know it's the same. I'm having an issue with something I purchased on Facebook Marketplace If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. 01:30 PM. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. This is why I take photos of the item with the eBay paperwork. I've only had to use these pics a few times but they save a lot of hassle. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Disputing the chargeback can take a lot of time and hassle on your behalf. They help the organizations to focus on the other parcels they have to deliver. I have no idea how to get on the phone with a live human being? Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse A buyer will offer to purchase your item and send a larger payment than required. 2023 Comparitech Limited. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . on It expressly says this in the PayPal Seller Protection terms. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. I have multiple people selling my exclusive product for less that I sell it for on Ebay. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. But so far no response from buyer. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on After completing the sale normally, the seller will post the package with the correct address but the wrong name. They will call the number you have on record for this account, so make sure that's correct before you start. That has happened to me. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Just thought Id share. Help a buyer with an item they didn't receive | eBay In order for it to work, sellers must provide proof of item delivery. I told Ron that this was, "pardon my French, absolute bullshit." I ended up having to give a refund in fear the buyer is going to give me bad feedback. I talked to manager and simply were told nothing can be done. Disputes about the quality of the item are not billing errors. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Before you start your Missing Mail Search, you will want to double check the status of your package. on In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. For example, they may ask for cash, bank transfer, check, money order or even gift cards. How to handle a return request as a seller | eBay Do I have to go ahead and refund no matter the circumstance? Create an account to follow your favorite communities and start taking part in conversations. I asked my boyfriend to print off the labels and post them while he was at work. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Select Order Not as Described. Most of them are happy new year banners being returned in Febuary. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I have been talking to someone with same story Im trying to buy a car. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Solved: What to do when wrong item received, seller reques - The Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. And while I'll be cordial, it doesn't bode well. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. by asking the buyer questions or calling the post office? I manufacture them myself and sell for only one price. In this scam, the buyer then accuses you of sending a damaged item. We had a top where it was returned with snot. Those are not indicative of any scam. Seller deleted listing immediately after purchase? Got my money back and a promise from eBay to better train their support staff -_-. Press question mark to learn the rest of the keyboard shortcuts. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Explain that you used a box, not an envelope, if that is the case. You can chat with other sellers about anything to do with running a business on eBay. Sizes: XS to 2XL. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Thanks for this suggestion. Dispute the refund. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. Buyer returned a different item, this is what it took to get ebay to