If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. If you have not created one, you can do so in the Hue app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Hue uses these connections to create their surround lighting experience. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Troubleshooting Ecobee Server Communication Issues. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. Hue Play HDMI Sync Box - HomeSeer Message Board I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. The No. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. When the connection is confirmed, tap Search. And the Hue Sync Box connects to your router (via Wi-Fi). As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. This site contains user submitted content, comments and opinions and is for informational purposes It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Sometimes your App maybe gets messed up, so it would be having connection issues. Buy in India Philips Hue Play HDMI Sync Box - Tanotis If you have any questions, feedback or suggestions about this article, please leave a comment below. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. Setting the input device (Roku) to 1080p resolution makes the system work. , you may have some common issues with it. Lets Find Out! This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. A: Answer. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. This folder will have sub-folders for each application. Hue Play HDMI Sync box | Page 22 | AVForums I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Find the Hue Sync app folder and delete the data inside of that nested folder. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Joseph_S. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Enter the password for your Wi-Fi network when prompted. There seems to be an issue of integration with apple TV or a problem on device. Can Philips Hue Control Other Bulbs or Normal Lights. The lights will only work when the content is 4k HD or HDR. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Just looked at the Gradient and i'm sold on that. The Lifespan of Smart Plugs: Do They Have an Expiration Date? ask a new question. So you can reinstall your previous version and uninstall your current version easily. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Hue Play HDMI Sync box | Page 14 | AVForums Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. They release a new version constantly, you can seehere. No, * Image on the television? I have also gone through some research and come to some conclusions. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. You may have an access point or two within your home if you like to use smart home devices. Swipe to the left on where it says "Home" and tap "Remove". Turn off Dolby vision when using sync box works. But whats causing the connection issue you may encounter. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Hue Sync Box adds support for Siri control alongside - AppleInsider Would anything change if you used an Ethernet cable between your router and the Hue bridge? How does this all work? 2- Connecting directly to TV without using Hue Sync Box. No response from them. Does anyone use an Apple TV 4k and is it working? For the connection issues, there will be many solutions, one method works for you but may not work for others. User profile for user: What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. User profile for user: So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Users are divided on this particular feature. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Aug 21, 2020 5:09 PM in response to i_rina. For example, HDMI 1 could be the name of your gaming console. Honestly considering a return. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. 6. Rollback the version of the Hue Sync App. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Your email address will not be published. APs are often best used for devices that dont need a 100% steady internet connection. Aug 20, 2020 9:53 PM in response to i_rina. They work greatmost of the time. 1 Home Entertainment Tech Resource. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Theres another problem that has to do with how you set up your Hue Sync Box. Connect the Hue sync box to power and your TV. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. My Smart Plug Keeps Turning On (or Off) By Itself! I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Who knows? Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Sometimes goes off unexpectedly then has to be synced again. Lets go through some of the most common bugs and how you can fix them quickly and easily. Connect it to your TV and HDMI-connected devices to. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Lets hop in! Your email address will not be published. I have a 4K Apple TV and a Sonos Arc. Great article. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Sync your on-screen TV content. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Copyright 2000-2023 M2N Limited E. & O.E. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Users have reported that connecting the Hue Sync Box through an AP has caused them plenty of trouble. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge.
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